Terms and Conditions
Man and a Van Hounslow Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Hounslow provides removal, collection, delivery and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Company means Man and a Van Hounslow, the provider of removal and related services.
Customer means the person, firm or organisation booking or using the services of the Company.
Services means any removal, man and van, transport, delivery, collection, packing, loading, unloading, or related services provided by the Company.
Goods means any items, property or belongings transported or handled by the Company on behalf of the Customer.
Contract means the agreement between the Company and the Customer for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides man and van and removal services, including but not limited to household moves, small office moves, single item transport, multiple item collections and deliveries, and related loading and unloading services. The exact scope of the Services for each booking will be agreed at the time of booking and confirmed in writing where appropriate.
Any additional services requested on the day of the move, or after the booking is confirmed, may be subject to additional charges and availability of staff and vehicles.
3. Booking Process
Bookings may be made by contacting the Company through its accepted channels of communication. When making a booking, the Customer must provide accurate and complete information, including but not limited to:
a description of the Goods, including size, quantity and any special requirements
the collection and delivery addresses
details of access at both properties, including stairs, lifts, parking restrictions, loading bays or distance to entrance
the preferred date and time of the move
any items requiring special handling, such as fragile, bulky, heavy or high-value items.
The Company will provide a quotation based on the information supplied. Quotations may be given as a fixed price or an hourly rate, depending on the nature of the job. The Contract is formed when the Customer accepts the quotation and the Company confirms the booking.
The Customer is responsible for checking all booking details and must notify the Company of any errors or changes as soon as possible. The Company reserves the right to amend the quotation or decline the booking if the information provided is incomplete or inaccurate.
4. Pricing and Payment Terms
Prices are based on the information provided at the time of booking, including the volume of Goods, distance travelled, access conditions, number of staff required and estimated duration of the job. Additional charges may apply for:
waiting time caused by delays outside the Companys control
additional Goods or services not included in the original quotation
parking fees, congestion charges, tolls and similar costs
moves carried out outside standard working hours where agreed
special handling of bulky, heavy or fragile items.
Unless otherwise agreed in writing, payment terms are as follows:
a deposit may be required to secure the booking
the balance is payable on completion of the Services, or as otherwise stated in the quotation or invoice.
The Company accepts payment by the methods notified to the Customer at the time of booking. All payments must be made in full and cleared funds. The Company reserves the right to refuse to commence or continue work if payment is not made in accordance with these terms.
All prices are quoted in pounds sterling and, unless expressly stated otherwise, are inclusive of any applicable value added tax or similar taxes.
5. Customer Responsibilities
The Customer agrees to:
ensure that adequate and safe access is available at both the collection and delivery addresses
reserve parking space for the vehicle where possible, and comply with local parking rules and regulations
pack Goods properly, securely and safely unless the Company has agreed to provide packing services
remove any fixtures or fittings, and disconnect appliances, prior to the arrival of the Company, unless otherwise agreed
remain or appoint a responsible person at the premises during loading and unloading to provide instructions and check items.
If the Company is unable to begin or complete the Services due to access issues, poor packing, absence of the Customer or any other circumstances beyond the Companys reasonable control, additional waiting or abortive charges may apply.
6. Cancellations and Amendments
The Customer may cancel or amend a booking by giving notice to the Company. The following cancellation terms will normally apply unless otherwise stated in writing:
if the Customer cancels more than 7 days before the scheduled start time, any deposit paid may be refunded or credited at the Companys discretion, less any reasonable administration costs
if the Customer cancels between 48 hours and 7 days before the scheduled start time, the Company may retain part or all of the deposit to cover lost bookings and administrative expenses
if the Customer cancels less than 48 hours before the scheduled start time, the full quoted price or a minimum charge, as specified by the Company, may be payable.
Where the Customer wishes to change the date, time, addresses, volume of Goods or other key details, the Company will use reasonable efforts to accommodate the changes but cannot guarantee availability. Revised quotations may be issued where changes affect the scope or duration of the Services.
The Company reserves the right to cancel or reschedule a booking due to reasons such as vehicle breakdown, staff illness, severe weather conditions, safety concerns or other events beyond its control. In such cases, the Company will endeavour to notify the Customer as soon as possible and offer an alternative date or a refund of any amounts paid for Services not provided. The Company will not be liable for any indirect losses resulting from such cancellations or delays.
7. Access, Parking and Restrictions
The Customer is responsible for ensuring that suitable parking is available for the Companys vehicles at both collection and delivery locations. Any parking fines, penalties or charges incurred as a result of inadequate arrangements or instructions may be charged to the Customer.
The Customer must inform the Company in advance of any access restrictions, such as narrow roads, height or weight limits, internal staircases, absence of lifts, security gates or time-limited loading bays. Additional charges may apply where such restrictions increase the time or effort required to complete the Services.
8. Insurance and Liability
The Company will exercise reasonable care and skill in handling, loading, transporting and unloading the Goods. However, the Customer acknowledges that the Companys liability is limited as set out in this section.
The Companys liability for loss of or damage to Goods arising from its negligence or breach of Contract shall be limited to a reasonable value per item or per job as specified by the Company from time to time. The Customer is responsible for ensuring that any items of particularly high value are declared in writing prior to the booking so that appropriate arrangements can be considered.
The Company shall not be liable for:
loss or damage arising from inherent defects, poor construction, or pre-existing damage of the Goods
loss or damage to items packed by the Customer where inadequate or unsuitable packing has been used
loss of data or records stored on electronic devices, computers or similar items
indirect or consequential loss, including loss of profits, loss of business, or loss of opportunity
losses caused by events beyond the Companys reasonable control, including but not limited to traffic delays, adverse weather, accidents, road closures or acts of third parties.
Where the Customer has their own insurance cover for Goods in transit, it is the Customers responsibility to check that such policies are adequate for the move.
9. Excluded and Restricted Items
The Company is not able to transport or handle certain items, including but not limited to:
illegal goods, stolen items or contraband
hazardous materials, explosives, flammable or toxic substances
live animals, plants or perishable items that may spoil during transit
cash, jewellery, watches, precious metals or stones, securities, passports or other documents of value.
The Customer must not include such items with their Goods. If the Company inadvertently transports any excluded items, its liability shall be strictly limited and it may refuse to continue carriage of such items.
10. Waste and Disposal Regulations
The Company is primarily a removal and transport service and is not a licensed waste carrier for general rubbish disposal unless specifically stated. The Company will only remove and dispose of items that have been agreed in advance and that fall within applicable waste and recycling regulations.
The Customer must not present household refuse, building rubble, hazardous waste, electrical items requiring specialist disposal, or any materials that are restricted or controlled under environmental legislation, unless the Company has expressly agreed to handle them in accordance with relevant regulations.
Where the Company agrees to remove unwanted items, these will be taken to appropriate facilities in compliance with applicable laws and guidance. Additional charges may apply for disposal, recycling or handling of particular materials. The Customer is responsible for any penalties, fines or costs arising from the provision of misleading information regarding the nature of items for disposal.
11. Customer Warranties
The Customer warrants that:
they are the owner of the Goods or have full authority from the owner to enter into this Contract
the Goods do not include any prohibited or illegal items
the information supplied to the Company is accurate, complete and not misleading
they will comply with all applicable laws and regulations relating to the Goods and the premises at which the Services are carried out.
12. Complaints and Claims
If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible, ideally on the day of the move, so that any concerns can be promptly investigated and, where appropriate, rectified.
Any claims for loss or damage to Goods must be notified to the Company in writing within a reasonable period from the date of the move, with sufficient detail of the alleged loss or damage, supporting evidence and the approximate value of the items concerned. Failure to notify within a reasonable period may affect the Companys ability to investigate and may reduce or extinguish any liability.
13. Data Protection and Privacy
The Company will collect and use personal data provided by the Customer for the purposes of arranging and carrying out the Services, administering bookings, processing payments and handling any queries or complaints. The Company will take reasonable steps to keep such data secure and will not share it with third parties except where necessary to perform the Services, comply with legal obligations, or with the Customers consent.
14. Changes to these Terms and Conditions
The Company reserves the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise made available to Customers. The version in force at the time of the booking will apply to the Contract for that specific booking.
15. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.
16. Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect.
17. Entire Agreement
These Terms and Conditions, together with the details set out in the booking confirmation or quotation, constitute the entire agreement between the Company and the Customer relating to the Services and supersede any prior understandings, agreements or representations, whether written or oral.
