These Terms and Conditions set out the basis on which Man And A Van Hounslow provides moving, collection, delivery, loading, unloading, and related transport services to customers in the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to be clear, fair, and practical. They apply to household moves, student relocations, item delivery, single-item transport, and similar service requests where a man and van service is suitable. These terms should be read carefully before confirming any booking.

Booking a man and van service may be completed by phone, email, online enquiry, or any other accepted booking method. A booking is only confirmed once the service provider has accepted the job details, the price or pricing basis has been agreed, and any required deposit or prepayment has been received. The customer must provide accurate information, including collection and delivery addresses, access conditions, parking restrictions, item descriptions, and any special handling requirements. If the customer gives incorrect or incomplete information, the service provider may revise the price, refuse the job, or cancel the booking without liability.

The customer is responsible for ensuring that the chosen service is suitable for the items to be moved. A man and van hire service is typically intended for standard domestic or light commercial transport and may not be suitable for oversized, dangerous, excessively heavy, or specialist items unless expressly agreed in advance. If assistance is required with dismantling, packing, carrying, or reassembly, this must be disclosed at the time of booking. Any agreement to provide such assistance is subject to availability, access, safety, and any extra charges that may apply.

Pricing and payments are based on the information supplied at the time of booking and may depend on distance, vehicle size, labour time, waiting time, parking, tolls, congestion, access difficulty, and the nature of the goods. Unless otherwise agreed in writing, all quoted prices are estimates based on the details provided by the customer. If the job takes longer than expected or if additional work is required because of unforeseen circumstances, the price may be adjusted accordingly. Reasonable charges may also apply where the customer requests changes to the original scope of work after booking.

Payment is usually due on completion of the service unless a deposit or advance payment has been requested. Accepted payment methods may include bank transfer, card payment, or cash, depending on the arrangement confirmed at booking. Where invoices are issued, payment must be made by the due date stated on the invoice. Late or failed payments may result in recovery action and the customer may be liable for administration costs, interest, or any reasonable expenses incurred in pursuing the debt, to the extent permitted by law. Any parking or access penalties caused by the customer’s instructions or inaccurate information may also be charged to the customer.

Cancellation and rescheduling requests should be made as early as possible. If the customer cancels after a booking has been confirmed, cancellation charges may apply depending on how much notice is given and whether the vehicle, staff, or equipment has already been allocated. Deposits may be non-refundable where the cancellation occurs at short notice or where costs have already been incurred. If the customer is not available at the agreed time, or if the job cannot proceed because access is unavailable, the service provider may treat this as a late cancellation or wasted journey and charge accordingly. Requests to reschedule will be subject to availability and may require revised pricing.

The service provider reserves the right to cancel or suspend a booking where the job is unsafe, unlawful, materially misdescribed, or impossible to complete within reasonable limits. This may include situations where there is no legal parking, where access is blocked, where the items pose a risk to health or property, or where the customer or any third party behaves abusively or threatens staff. If the service provider cancels without fault on the customer’s part, any prepayment received for the unperformed service will normally be refunded, but no further compensation will be payable unless required by law.

Customer obligations include ensuring that goods are ready at the agreed time, items are properly packed unless packing has been included, and entry points are accessible for loading and unloading. The customer must disclose any fragile, valuable, or high-risk items in advance. The customer must also secure pets, supervise children, and remove obstacles where reasonably possible. If the customer asks the team to move items that are not included in the original booking, the service provider may decline or may charge extra. The customer is responsible for checking that goods are properly counted and, where relevant, that any special instructions have been followed before the job is completed.

Items of exceptional value, including cash, jewellery, irreplaceable documents, works of art, antiques, and sentimental items, should not be entrusted to the service unless agreed in writing. The service provider may refuse to transport prohibited or unsafe items, including flammable substances, explosives, corrosive materials, illegal goods, live animals, and items requiring specialist licensing or temperature control. The customer is responsible for ensuring that all goods handed over for transport are lawful to carry and do not breach any relevant transport, customs, or safety requirements.

Liability and claims are limited to the extent permitted by law. The service provider will use reasonable care and skill in carrying out the service, but it is not liable for losses arising from inaccurate information, inadequate packing by the customer, hidden defects, ordinary wear and tear, or delays caused by traffic, weather, road closures, or events outside reasonable control. The service provider is not responsible for indirect or consequential losses, including loss of profit, loss of business, or loss of goodwill, unless such liability cannot lawfully be excluded. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

If damage or loss is alleged, the customer must notify the service provider as soon as reasonably possible and in any event within a reasonable time after delivery or completion of the job. The customer should provide evidence of the issue, such as photographs and a description of the affected item. The service provider may inspect the item, investigate the circumstances, and request proof of ownership or value. Any claim may be limited to the reasonable repair cost, replacement cost, or declared value of the item, whichever is lower, subject to the applicable legal limits and any agreed insurance terms. The customer must take reasonable steps to minimise loss following an incident.

Where the customer requests assistance with loading or unloading, the service provider will handle items with reasonable care, but the customer remains responsible for packaging and protecting items unless otherwise agreed. The customer should ensure drawers are emptied, glass is protected, and loose parts are secured. Man and van services do not normally include specialist lifting equipment, dismantling by default, or route planning for especially complex access unless expressly agreed beforehand. If the service provider reasonably believes that moving an item would endanger staff, property, or the item itself, it may refuse to move that item without being in breach of contract.

Waste regulations apply to any removal, carriage, or disposal of unwanted items. If the service includes waste collection, the customer must be truthful about the nature of the waste and must not present controlled, hazardous, clinical, electrical, chemical, or other regulated waste unless the service provider has agreed in advance and is legally authorised to handle it. The customer remains responsible for ensuring that all waste is legally presented for collection and that any required duty of care information is accurate and complete. The service provider may refuse any load that appears unsafe, improperly described, or likely to breach environmental or transport regulations.

Where the service involves disposal, recycling, or transfer of unwanted items, the customer agrees that all goods are owned by them or that they have authority to dispose of them. The customer must not include items that are subject to third-party rights, recall, or specific disposal restrictions. Waste transfer documentation may be required where applicable, and the customer agrees to provide the information reasonably necessary for compliance. The service provider will not accept responsibility for items left with the wrong description or mixed with prohibited materials. Any additional sorting, segregation, or handling required because of inaccurate declarations may be charged to the customer.

If waste is contaminated, improperly packaged, or suspected of containing hazardous elements, the service provider may stop the job, isolate the load, or notify the relevant authority where required by law. The customer must indemnify the service provider against fines, penalties, claims, or losses arising from the customer’s breach of waste, environmental, or transport legislation. This includes situations where the customer misrepresents the contents of the load, fails to disclose hazardous material, or requests disposal methods that are unlawful. The provider may also refuse to transport items that could cause environmental harm or expose staff to risk.

Delays, access, and force majeure may affect the timing of a move or delivery. The service provider will use reasonable efforts to arrive within the agreed window, but exact times are not guaranteed unless expressly stated. Delays caused by traffic, weather, mechanical failure, road incidents, strikes, or other events beyond reasonable control do not normally entitle the customer to compensation. If access is difficult or blocked, additional waiting time, parking charges, or second-trip charges may apply. The customer must ensure that any permits, permissions, or building approvals needed for access are in place before the job begins.

The service provider may use subcontractors or additional personnel where needed to complete the work efficiently, safely, and to the required standard. Any such arrangements will still be governed by these Terms and Conditions. The service provider may also photograph items, access points, and completed work for operational and evidential purposes, provided this is done in a lawful and proportionate manner. These records may be used to resolve disputes, verify condition, and support invoicing or insurance matters.

These terms do not affect the customer’s statutory rights as a consumer. Where a service is supplied to a business customer, different legal rules may apply to some aspects of liability, payment, and dispute resolution, but any variation must be agreed in writing. If any part of these terms is found unlawful or unenforceable, the remaining provisions will continue in force. No failure or delay in enforcing any right under these terms shall operate as a waiver of that right.

Governing law and disputes are governed by the laws of England and Wales. Any dispute arising from or connected with these Terms and Conditions, the booking, or the service provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless the customer lives in Scotland or Northern Ireland and the law requires otherwise. Where possible, the parties should attempt to resolve any issue informally and in good faith before starting formal proceedings.

These Terms and Conditions form the entire agreement between the customer and the service provider in relation to the relevant booking, unless additional written terms have been agreed. In the event of a conflict between these terms and a specific written quotation, the written quotation will prevail only to the extent of the conflict. The customer should retain a copy of the booking details and these terms for reference. By proceeding with a booking for man and van hire in Hounslow, the customer confirms that they have read, understood, and accepted the terms that apply to the service.